UniTel Voice allows you to share your online status (presence) with team members. When you launch UniTel Voice, your online status in Available.
You can change your status from Available to Away, Busy, On The Phone, Do Not Disturb, or Appear Offline. When you change your status from Available or specify a custom status note, your status remains as specified until you update it yourself. UniTel Voice updates your status to On The Phone when you make or receive a phone call if your status is Available and you have not entered anything into Custom Note.
1. Go to the Messaging tab on the resource panel.
2. Tap on your status.
The list of available status options appears in Presence Status.
3. Tap the status option you want to use.
4. Tap Done.
UniTel Voice updates your status.
Available- People can call you and send you an IM. If no custom status note is specified, UniTel Voice automatically switches Available to On The Phone when you make or receive calls.
Away- People can call you and send you an IM.
Busy- People can call you and send you an IM.
On The Phone- When you make or receive phone calls, UniTel Voice automatically updates your status to On The Phone if your status is Available and no custom note is specified. When your call finishes, your status goes back to Available. While you are on the phone, you can still send and receive IMs.
Do Not Disturb (DND)- No one can call you; the call fails and your History shows a missed call. Your team members can send you IM; an alert comes up on the Messaging tab without any sound.
Appear Offline- You can see the presence status of your team members but your team members see you as offline. You receive phone calls and IMs if your team members do contact you; they are unlikely to do so because your team members cannot tell the difference between Appear Offline and you really being offline.
Any- Custom Note- You can choose any of the other status options. Your team members see the status icon with your custom status note.
Creating a custom status note
You can create a custom status that appears beside the status icon. When you have a custom status note, UniTel Voice no longer automatically updates your presence to On the phone if you have an incoming call.
1. Go to the Messaging tab on the resource panel.
2. Tap on your status.
The list of available status options appears in Presence Status.
3. Type your custom status in Custom Note.
4. Tap Done.
UniTel Voice updates the text in your status to your Custom Note. You can choose any of the status options available. Your team members see the wording from Custom Note and the status icon from the status you choose.
Deleting a custom status note
When you delete a custom status note and set your status to Available, UniTel Voice automatically switches Available to On The Phone when you make or receive calls.
1. Go to the Messaging tab on the resource panel.
2. Tap on your status.
The list of available options appears in Presence Status.
3. Tap on Custom Note and tap Clear Text.
4. Tap Done.
UniTel Voice removes the custom status message. Your team members see the wording and the status symbol from the status you choose.